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General 
 
If you are unsure about any of the following details, please contact HOOKED UP decs for further assistance. 
WARNING: All decorations sold on HOOKED UP decs are not toys. Keep out of reach of children. Small parts pose choking hazard. Keep away from pets. 
 
Definitions 
 
“Buyer” means the person who is buying goods from the creator. 
“Creator” means the person who is selling the goods through HOOKED UP decs. 
“HUd” means HOOKED UP decs online store and website. 
 
Personalised Items 
 
It is the buyers’ responsibility to ensure all spelling is correct when ordering personalised items. HUd, nor the creator, can be held responsible for misspelt items. If, however, the buyer realises a mistake has been made, please use the ‘contact us’ page or email sales@hookedupdecs.co.uk as soon as possible and we will update the order if the item has not already been made. 
 
Payment 
 
UK /N. Ireland buyers can pay by Stripe. 
For buyers outside of the UK, please contact HUd to ensure the order can be fulfilled, and then a secure online payment invoice, through Stripe, will be issued. 
The order will only be processed after full payment has been received. 
Payment includes shipping, packaging and delivery insurance. 
Payments are only accepted in pounds sterling. 
 
Availability 
 
HUd, with information from the creators, aim to only list products that are/will be available within the delivery timescale stated with each item. 
In the unlikely event that a product becomes unavailable after the purchase process has been completed, the buyer will be informed by email and will be offered a suitable alternative or a full refund will be issued. 
HUd, or a creator, reserves the right to cancel any order. Should this occur a full refund would be issued. 
 
Shipping Costs 
 
Delivery to the UK mainland/Northern Ireland will be free of charge, regardless of number of items and if items are ordered from more than one creator. 
Delivery costs for other destinations will be calculated on a case-by-case basis. Please use the ‘contact us’ page or email sales@hookedupdecs.co.uk and we will calculate shipping costs for you and if this is possible. 
 
Delivery 
 
Delivery, and packaging, is the responsibility of the creator. The creator will include all costs within the price of the item and will meet all insurance costs. 
Products will be delivered to the address submitted by the buyer on the order form on the website. 
Once delivered, the buyer will be the owner of the product and therefore responsible for any loss or damage. 
The buyer must refuse to take delivery of the product if damage is evident on arrival. However, if damage is only evident once the product has been unpacked then it will still be possible to request a replacement/refund. Please use the ‘contact us’ page or email sales@hookedupdecs.co.uk to discuss any issues. 
If a buyer refuses to take delivery of the product for any reason other than evident damage, then expenses incurred by the creator for delivery and return of the item will be deducted from any refund. 
Delivery times are advised by individual creators and are found on each of the listings. This is the period within which the seller will post your item. Actual delivery times may vary depending on the method of posting, carrier, etc. If you haven’t received your item a few days after it is due, please use the ‘contact us’ page or email sales@hookedupdecs.co.uk for assistance. 
 
Returns 
 
In the rare event of an order not being delivered, not being as expected, or arriving damaged, please contact us and we will talk to the creator to try and rectify any issues. Where applicable, we will request a refund, or exchange, for you from the creator. 
If there is any noticeable damage to the packaging on arrival the buyer must refuse to accept the item. 
If, on unwrapping the item, damage is discovered, the buyer must notify HUd/creator within 24hours of receipt of any damage to the item. 
The buyer must send damaged items back to the creator, details will be given on request. 
The buyer must include the original packaging materials with the product when returning any damaged goods. 
The creator or the buyer shall not be liable for any delay or failure to perform any of their obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply and they shall be entitled to a reasonable extension of their obligations. 
 
Copyright 
 
All copyright for items supplied on this website are and will remain the property of the HUd. Any infringement on these rights will be pursued vigorously. 
HUd reserves the right to amend these Terms and Conditions at any time. 
HUd and the creators reserve the right to make changes to the product information and prices without prior notice. 
These Terms and Conditions do not affect consumer statutory rights. 
All care and attention is taken to ensure full accuracy in documenting product description, size, colour, and any other details, however small deviations may occur. 
HUd is a platform for creators to sell their decorations, therefore the purchase contract is between the creator and the buyer. 
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